Support

Need help with Rainease? Send us an email and we'll get back to you, usually within 1–2 business days.

Frequently asked questions

How do I restore my Premium subscription?
Open the app, go to Settings > Subscription and tap "Restore Purchases", using the same Apple ID you subscribed with.

How do I cancel my subscription or free trial?
On your iPhone, open Settings > your name > Subscriptions > Rainease. Cancel at least 24 hours before the trial or period ends to avoid being charged.

Can sounds keep playing all night?
Yes. Start a sleep timer and turn on "Keep playing quietly all night": when the timer ends, sounds fade to a whisper instead of stopping.

Why don't lock screen play/pause controls appear?
By default Rainease plays alongside music from other apps. Turn off "Play with other apps" in Settings to get lock screen and headphone controls.

My alarm didn't ring.
Make sure notifications are allowed for Rainease in iOS Settings and that the alarm is switched on. Alarms are delivered as Time Sensitive notifications so they can break through Focus.

How does Apple Health work?
Turn on Apple Health in Settings. Each listening session of at least a minute is saved as Mindful Minutes. Rainease never reads your Health data. See our Privacy Policy.

My saved mixes aren't on my other device.
Check that iCloud sync is on in Settings on both devices and that both use the same Apple ID with iCloud enabled.